Shipping and Returns Policy

Shipping and Returns Policy

Goods supplied through Central Australian Aviation Museum Gift Shop are purchased on a firm sale basis. Please choose carefully, and check your order details before making payment. Returns will not be accepted for any change of mind purchase.

 

If you receive an incorrect or faulty product, please immediately contact us and we will arrange, as appropriate, either a goods exchange or a refund. We ask that you contact us before returning the incorrect or faulty product. Goods will not be accepted for return or refund without prior authorisation, and / or that are later than 30 days after you receive the goods. To assist with processing the return, please also return the original packaging. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for an incorrect or faulty item, the cost of return shipping will be deducted from your refund.

 

If your order has gone missing, please contact us so we can resolve this for you. Central Australian Aviation Museum does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.

 

All exchanges and replacements are subject to the availability of the relevant item(s).

 

Credit card refunds will be processed within 5 working days of our receipt of the goods, but may take longer than that to appear on your credit card statement. 

 

If you cancel your order after it has been shipped, the above policy will apply.

 

If you wish to query your final payment, please contact us.